Due to recent US legislative changes and events, effective immediately, US members are no longer able to transfer funds to or from any online gambling sites using Neteller.
All US members will continue to be able to use their NETELLER e-wallet
account to safely transfer funds to and from non-gambling merchants
and are not required to close their account or withdraw their funds.
Please note that we are experiencing higher than normal support volumes
and recommend that you read the FAQs for more information.
From the Neteller faq:
Why is NETELLER no longer allowing US members to make fund transfers
with online gambling sites?
The US government has recently introduced new legislation in the form
of the Unlawful Internet Gambling Enforcement Act. To best protect
the interests of NETELLER members, employees, shareholders and business
partners, NETELLER will no longer provide service to US members to
transfer funds to and from online gambling merchants. Read the press
release.
How do I know if I am a US member?
If your registered address with NETELLER is a US address, you are
considered a US member and all of the changes indicated here and in
your notification email apply to you.
Why can’t I access my instaCASH funds in my NETELLER account?
NETELLER has made a policy and technical change that has disabled
instaCASH for US members.
Will I be able to use instaCASH again?
No decisions have been made regarding the future availability of this
product.
Can I still use my NETELLER account?
Yes. All US members and non-US members will continue to be able to
use their NETELLER e-wallet account for safe online transfers to and
from non-gambling merchants, secure peer-to-peer transfers and NETELLER
Card withdrawals at ATMs around the world.
Does this change affect withdrawals with NETELLER?
US members who currently have funds in their e-wallet account may
keep their funds safe in their account or are free to make withdrawals
at any time they choose with a NETELLER Card. US members are not required
to withdraw their funds from their NETELLER account.
What’s the quickest and most convenient way to withdraw
funds from my NETELLER account?
The NETELLER Card is the quickest and most convenient withdrawal option.
When you transfer funds from your NETELLER e-wallet account to your
NETELLER Card, you can withdraw those funds from any ATM cash machine
on the Cirrus/Maestro network and Pulse Star network, depending on
your country of residence. You will have to pay a nominal fee for
NETELLER Card withdrawals, but your funds will be available from 15
minutes to an hour after they are transferred to your card. Learn
more.
Is my money safe in my NETELLER account?
Yes, your money is safe with NETELLER. All members can hold their
funds safely in their NETELLER accounts until such time as they decide
to move the funds. The changes in gambling merchant transfers do not
affect the ability of US member to maintain funds in their NETELER
e-wallet accounts.
NETELLER protects all members’ funds (all deposited, in-transit
and un-cleared funds) by holding the value in independent trust accounts.
As the largest independent online money transfer business in the world,
we maintain our head office in Europe and are a publicly quoted company
on the AIM market of the London Stock Exchange. NETELLER UK Ltd is
authorized and regulated by the Financial Services Authority.
Am I required to withdraw my money from NETELLER?
No, there is no requirement for US members to withdraw their funds
from their e-wallet accounts. US members will still be able to use
their NETELLER e-wallet accounts for safe online transactions to non-gambling
merchants, secure peer-to-peer transfers and instant payouts with
the NETELLER Card.
Does this change affect non-US members?
No, NETELLER customers with registered addresses outside of the US
will not be affected by these changes. The company will continue to
operate its non-US business as normal, maintaining all existing products,
services, customer and merchant support across all the other countries
it currently serves.
How can US members find out about changes to their NETELLER services?
NETELLER will continue to notify you of any pertinent changes to your
service. All members will continue to have access to this FAQ site
for answers to the most commonly asked questions, but members can
also register to receive all NETELLER press releases, by signing up
for our e-news alert service.
I am a US resident. Can I still become a NETELLER member?
No. We have temporarily suspended the ability for US residents to
create a NETELLER e-wallet account.
Why were the founders of your company arrested?
Although we can confirm that Steve Lawrence and John Lefebvre were
detained separately while in the United States, we do not know the
details surrounding the detention and cannot provide more clarification.
We can confirm that both individuals are no longer employees or board
members of NETELLER and have not been involved in the day-to-day running
of the company for a number of years.
Why was NETELLER stock suspended from trading?
As a precautionary measure, we asked the London AIM Stock Market to
temporarily suspend trading in our shares, effective January 16, 2007.
We requested this action to help protect all shareholders from any
negative impact the recent detentions might have until more facts
are known. Once we understand the situation in greater detail, we
will ask the AIM to allow our shares to trade again.
Who can I contact for assistance?
If your question has not been answered by this FAQ, or if you require
further assistance, please contact NETELLER Customer Service at usmembers@neteller.com
or by calling 1-888-258-5859, 24 hours a day, 7 days a week. Please
note that at we are experiencing higher than normal support volumes.