The sad Unlawful Internet Gambling Enforcement Act fall-out for American
online gamblers continued this week with Americans attempting to withdraw
their funds from the Isle of Man regulated Neteller e-processor, and
that company seemingly stymied by US actions that prevent it from
paying out US players.
UIGEA has not only screwed up most financial options available to
US players, but it has complicated the financial channels which Neteller
can use to pay out the tens of thousands of Americans left out in
the cold by its decision to block all US business.
Neteller has also disabled peer to peer transfers for all American
customers, which was used as a workaround by many to get their money
out.
Players are now being asked to have patience whilst Neteller management
figures out a way to get their money to them. Company spokesmen have
given the assurance: "As a top priority, we are working to resolve
all withdrawal issues, but in the meantime we continue to maintain
these funds in trust on your behalf. Please check this page regularly
for more updates."
Such has been the volume of enquiries to the e-processor, that Neteller's
answering service no carries the message "NETeller does not have
an estimated time for resolution." Adding to the anxiety and
frustration of US players last weekend was a Neteller decision to
suspend ATM card privileges for Americans.
Customers are being directed to an FAQ facility at www.updates.neteller.com
for current answers. The company has also made available a new
information email service that players can subscribe to by visiting
the update page and sending Neteller their email address.
For now, Neteller assures players that it is pulling out all the stops
to resolve a difficult situation, and that in the meantime players
can rest assured that in terms of the strict Isle of Man financial
regulations, the money in all suspended accounts is being held safely
in trust, and will become available soon.