E-Resolve is a new independent arbitrator that provides dispute resolution services to the internet gaming industry. The service is for example available for all Pacific Poker customers.
E-Resolve Purpose
To provide dispute resolution services in lieu of litigation. We will establish relationships with potential arbitrators that have knowledge of online gaming and experience in the regulatory or adjudication fields. E-resolve will provide dispute resolution for all types of e-commerce. The company will initially concentrate on egaming disputes; arbitrators will be reputable and independent.
When e-commerce companies cannot resolve a consumer complaint administratively, it would be referred to arbitration using the pool of arbitrators selected by E-Resolve. Resolution services will include statement of facts from both parties, and statements of facts will be distributed to all parties, parties will be provided the opportunity to respond to the statement of facts from the adverse party, the arbitrator shall have the option of requesting additional information from either party. The decision will be drafted and delivered to both parties within 14 days of the final submission.
E-Resolve members
- Frank Catania, ESQ/ Consultant
- Former director of the New Jersey Division of Gaming Enforcement (DGE), the regulatory and enforcement agency responsible for maintaining integrity and trust in all Atlantic City gaming operations;
- Former chair and vice chair of the International Association of Gaming Regulators (IAGR);
- Co-founder and past chairman of the Forum of American Casino Regulators (FACR);
- Co-founder and past president of the International Masters of
Gaming Law (IMGL), a non-profit association of gaming attorneys
and regulators dedicated to education and advancement of international
gaming law.
- Bill Galston
- Former Chief Inspector of the Gaming Board for Great Britain, served for over 25 years with the British Board and as head of the UK Board's Inspectorate;
- Member, Board of Trustees of Gamcare - the United Kingdom national center for information, advice and practical help in relation to the social impact of gambling;
- Former chairman of the International Association of Gaming Regulators;
- Appointed an Officer of the Order of the British Empire in Her
Majesty the Queen's New Year's Honors list in 1997 for services
and achievements in gaming regulation.
- Joe Kelly, Ph.D., J.D.
- Professor of Business law at SUNY College Buffalo;
- Editor, Gaming Law Review;
- Author, two chapters on Online Gambling in the Gambling Review Report (presented to Parliament by the Secretary of State for Culture, Media and Sport, July 2001);
- Numerous publications on gaming issues have been cited as authority by federal district and appellate courts as well as state appellate and supreme courts;
- Co-drafted, along with Frank Catania, Internet Gaming Regulations for the Free Trade Zone (FTZ) of Antigua;
- Former chair and co-chair of the International Bar Association
Section on Gaming and Sports Law.
- Murray Marshall, ESQ/ Consultant
- Esquire, former General Counsel for Mohawk Council of Kahnawake;
- Experienced in aboriginal and gaming issues throughout Canada;
- Board of Directors, Interactive Gaming Council;
- Drafted the Kahnawake Gaming Law, establishing the Kahnawake Gaming Commission;
- Co-Author, along with Frank Catania, of the Commission’s
Regulations concerning Interactive Gaming and establishing the
structure and mandate of Mohawk Internet Technologies.
- Keith Furlong
- Former public information officer and legislative liaison with the New Jersey Division of Gaming;
- Enforcement and Attorney General’s Office;
- Deputy Director, Interactive Gaming Council.
E-Resolve Resolution Procedure
- Choice of Arbitrators, both parties make agreed deposit to pay fees;
- Initial dispute history will be provided by the party initiating the Dispute Resolution Process (DRP);
- Acceptance by opposing party to submit to DRP. E-commerce companies should consider having consumers submit to DRP during site registration;
- Appointment of Arbitrator;
- Submission of factual allegations and requested relief sought by the filing party or "Applicant";
- Opposing party or "Respondent" files a response within an established period of time as to their factual allegations and the relief that the Respondent seeks;
- Arbitrator has a specified time period to submit his decision to both parties after all submissions and the matter is deemed complete. The arbitration decision includes a costs award for the losing party to reimburse the winning party.