Destination Poker was losing friends and uninfluencing people again this week, with a number of player complaints regarding bad operator conduct.
One in particular stood out where a player reported a tussle over retroactively applied T&Cs - always a big no-no. Unable to settle the issue with Destination's management, the player resorted to RTG's dispute resolution service, only to be given the surprising news that they did not have any records of Destination's former T&Cs, and the onus would be on him to produce same if he wanted a favorable judgment.
Luckily for the complainant, a fellow player did have a copy of the T&Cs, which illustrated that he was in the right but did nothing for the reputation of Destination. In fairness to Montana, after a bad start they made the correct decision and ruled in favor of the player.